FREQUENTLY ASKED QUESTIONS
Phenix Lighting is a Chinese leading manufacturer which is dedicated to developing and manufacturing CE and UL universal lighting emergency drivers and inverters since 2003.
"Sticking to rigorous independent innovation makes our products keep the advantage in core technology. Our products are widely used in wind power, marine, industrial and architectural fields and other extreme environments.
Phenix Lighting sticks to independent innovation so as to keep the advantage in technology. The products are widely used in wind power, marine, industrial and architectural fields and other extreme environments."
Choosing Phenix Lighting, you will get not only a product, but the future of a professional field.
Phenix Lighting warrants that the product will be free from defects in material and workmanship for a period of five (5) years. The warranty period starts on the date of invoice, which typically coincides with the ship date from the factory. All Phenix Lighting's products have been performed 100% quality control before shipped from the factory.
For detailed warranty information and other terms and conditions of sale, please refer to the complete Phenix Lighting Terms & Conditions of Sale or call us directly.
For the MOQ, generally Customer can buy any order quantity from us, but the prices at different quantity is different. For OEM orders, MOQ is 500pcs.
For Sample Order - Within 7 days if the stock is available. For Mass order - 45-90 days after receiving the order.
TT in advance or Irrevocable Letter of Credit (High risk regions need to re-evaluated).
Ex Works, FOB Xiamen or other mutually negotiated delivery terms.
Product approvals:cULus, CE and other certificates which have been agreed in advance.
For Seafreight shipment: Battery packs' MSDS report, marine certificate and UN38.3 if necessary.
Shipping documents for importer's customs clearance: Invoice, packing list, CO, Form A, Bill of lading and etc.
If without special requirements in advance, we will use standard Phenix industrial packaging (suitable for seafreight shipment) : 1 unit into an individual box, then several quantity into an outer carton, and then packed with pallet.
For express or airfreight shipment, the packaging will need to be special made, please advise in advance.
DGM test is required by Airlines to allow the goods with battery to be shipped by air. When the battery is under 100WH, if DGM test is passed, the goods with battery can be shipped by air. The cost is USD100.00 per battery type per shipment. The DGM test is conducted before shipment and after the order is finished, the lead time is about 3 days. Generally the DGM cost is at buyer's expense.
For the exported goods with Lithium battery, as the battery capacity is over 100WH, the products are to be categorized into Dangerous Goods which have to be shipped through DGTC.
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